Refund Policy

Refund Policy for CNA Course

Refunds will not be provided once a student has logged in and accessed the online course material. Access to online content is considered course initiation, and no refund will be issued beyond this point.

General Refund Guidelines

Refund computations are based on the scheduled course time through the last date of attendance. Leaves of absence, suspensions, and school holidays are not counted as part of attendance.

The effective date of termination for refund purposes will be the earliest of the following:

  • The last day of attendance if terminated by the school.
  • The date the school receives written withdrawal notice from the student.
  • Ten school days following the last date of attendance.

Refund Policy Details

  1. Application and Fees:

    • No refunds on the application fee ($50), supplies cost ($50), or background check fee ($100) if already processed.

  2. Before Accessing the Online Course:

    • Full refund if the student withdraws within 72 hours of payment.
    • A 50% refund if withdrawal is requested by the 3rd day after payment.
    • A 25% refund if withdrawal is requested by the 5th day after payment.
    • No refund after the 6th day following payment.

  3. Accessing the Online Course:

    • Once a student has logged into the online course platform, no refunds will be issued, regardless of the withdrawal timeline.

  4. Skill Practice and Clinical Attendance:

    • Students must complete 40 hours of skill practice to finish the CNA course. A no-show for scheduled skill practice results in the loss of that session. Make-up sessions are not available.

Suspension of Classes

Students may suspend their course for up to 2 months, with one suspension request allowed per course. If the student fails to resume within this timeframe, the course will be terminated without a refund. Suspension requests must be submitted in writing to: admin@dmscaretraining.com

Refunds for Students Called to Active Military Service

Students called to active military duty may choose one of the following options:

  • A pro-rata refund of tuition and fees.
  • A grade of incomplete with the right to re-enroll within one year of discharge without additional tuition fees.
  • Assignment of a final grade if at least 90% of the coursework is completed and mastery of material is demonstrated.

Payment of Refunds

All refunds will be processed and credited within 60 days of the effective date of termination.

For any questions regarding this policy, please contact: admin@dmscaretraining.com

 

 

------------------------------------------------------------------------------------------------

 

Refund Policy for PCT/A, CPT, Pharm Tech, EKG Tech, Medical Administrative Assistant, and Medical Assistant (CCMA)

General Refund Guidelines

Refunds are computed based on the scheduled course time and class attendance through the last date of attendance. Leaves of absence, suspensions, and school holidays are excluded from this calculation.

The effective date of termination for refund purposes will be the earliest of the following:

  1. The last day of attendance if the student is terminated by the school.
  2. The date of receipt of written notice of withdrawal from the student.
  3. Ten school days following the last date of attendance.

Refund Details

  1. No Refund After Accessing Online Course:

    • Once a student logs in and accesses the online course material, no refunds will be provided, regardless of the withdrawal timeline.

  2. Administrative and Material Fees:

    • Application Fee ($50) is non-refundable.
    • Course Material Fees:
      • CPT, EKG Tech, and Administrative Assistant: $150 (non-refundable once processed).
      • Medical Assistant (CCMA), PCT/A, and Pharm Tech: $300 (non-refundable once processed).

  3. Tuition Refunds Before Accessing the Course:

    • Before Class Start: A full refund of tuition (excluding application and material fees) is available if the student withdraws before the first day of class.
    • Within the First 3 Days of Class: A 50% refund of tuition (excluding application and material fees) is available if the withdrawal is submitted before the conclusion of the third day of class. The student must sign a form agreeing not to share any class materials.
    • After the Third Day of Class: No refunds are provided after the conclusion of the third day of class, even if the student has not accessed the course.

  4. Pro Rata Refunds:

    • Pro-rata refunds are applicable only if the student withdraws before logging into the course. If the student withdraws after the cancellation period but before accessing the course, the pro-rata refund is calculated based on the portion of the course remaining.

  5. Extra Expenses:

    • Items such as ID cards, books, tools, or other supplies are non-refundable once purchased.

  6. Full Refund Cases:
    A full refund of tuition and fees is provided if:

    • The student is not accepted by the school.
    • The course is discontinued and prevents the student from completing it.
    • Enrollment was obtained through misrepresentation in advertising or promotional materials.

  7. Voluntary Withdrawal:

Skill Practice and Clinical Policies

  • A no-show for skill practice results in the loss of that session.
  • Students must complete 4 days of skill practice lab to fulfill the requirements for the Phlebotomy certificate course.

Suspension Policy

Students may request a suspension of up to 2 months once the program begins, with one suspension request allowed per course. If the student does not resume within 2 months, the course is terminated without a refund. Suspension requests must be sent in writing to: admin@dmscaretraining.com.

Group Class (Clinical) Policies

  • A no-show results in the loss of that class session; make-up classes are not available.
  • Students may continue accessing didactic material on the DMS virtual campus for up to 2 months.
  • Classes are limited to 3-10 students per group.
  • If only one student remains, the course converts to a private program with adjusted hours and fees.

Refund Policy for Students Called to Active Military Service

Students withdrawing due to active military service may choose:

  1. A pro-rata refund of tuition and fees.
  2. A grade of "incomplete" with re-enrollment rights within 12 months of discharge, without additional fees.
  3. A final grade, if at least 90% of the coursework is completed and sufficient mastery is demonstrated.

Refund Processing

All refunds will be processed within 60 days of the effective termination date.