Refund Policy (CPT, CCMA, CPhT)

Refund computations will be based on scheduled course time of class attendance through the last date of attendance. Leaves of absence, suspensions and school holidays will not be counted as part of the scheduled class attendance.
The effective date of termination for refund purposes will be the earliest of the following: the last day of attendance, if the student is terminated by the school, the date of receipt of written notice from the student; or ten school days following the last date of attendance.
If tuition and fees are collected in advance of entrance, and if after expiration of the 72-hour cancellation privilege the student does not enter school, not more than $100 in any administrative fees charged shall be retained by the school for the entire residence program or synchronous distance education course.
If a student enters a residence or synchronous distance education program and withdraws or is otherwise terminated after the cancellation period, the school or college may retain not more than $100 in any administrative fees charged for the entire program. The minimum refund of the remaining tuition and fees will be the pro rata portion of tuition, fees, and other charges that the number of hours remaining in the portion of the course or program for which the student has been charged after the effective date of termination bears to the total number of hours in the portion of the course or program for which the student has been charged, except that a student may not collect a refund if the student has completed 75 percent or more of the total number of hours in the portion of the program for which the student has been charged on the effective date of termination.
Refunds for items of extra expense to the student, such as ID card, books, tools, or other supplies are to be handled separately from refund of tuition and other academic fees. Once these materials are purchased, no refund will be made. For full refunds, the school can withhold costs for these types of items from the refund as long as they were necessary for the portion of the program attended and separately stated in the enrollment agreement. Any such items not required for the portion of the program attended must be included in the refund.
A student who withdraws for a reason unrelated to the student’s academic status after the 75 percent completion mark and requests a grade at the time of withdrawal shall be given a grade of “incomplete” and permitted to re-enroll in the course or program during the 12-month period following the date the student withdrew without payment of additional tuition for that portion of the course or program.
A full refund of all tuition and fees is due and refundable in each of the following cases: An enrollee is not accepted by the school, If the course of instruction is discontinued by the school and this prevents the student from completing the course; or An enrollee is not accepted by the school, If the course of instruction is discontinued by the school and this prevents the student from completing the course; or If the student's enrollment was procured as a result of any misrepresentation in advertising, promotional materials of the school, or representations by the owner or representatives of the school.
A full or partial refund may also be due in other circumstances of program deficiencies or violations of requirements for career schools and colleges.
When students withdraw course voluntarily

No refund on the Application Fee ($50) and course material fee ($150) may not be able to refund if it was processed.

A full amount of the tuition (Except application fee and material fee) will only be allowed if student withdrawal is submitted before taking the class.
A 50% refund (Except application fee and material fee) will only be allowed if the withdrawal is submitted before the conclusion of the 3rd day of class (The student needs to sign the form that he/she will not share any class materials.).
No refund will be given after the conclusion of the 4th day of payment made.

The refund request must be in writing and sent to: admin@dmscaretraining.com

It is the student's responsibility to comply with the established schedule. A complete no-show on skill practice results in the loss of class. Students are required to complete 4 days of Skill practice lab to complete the Phlebotomy certificate course.

Suspension of classes

Once the program initiates the student wants to suspend classes, the suspension can span up to 2 months; we allow only 1 suspension request per course. Kindly note that the class schedule may vary upon restarting due to professor availability. If the student cannot resume classes within the maximum 2 months suspension timeframe, the program will be terminated without a refund. Suspension of studies requests must be sent in writing to: admin@dmscaretraining.com

Policies for group class (clinical) cancellation. In group classes a no-show result in the loss of class; make-ups are not possible. The student can still access the didactic material available on the DMS virtual campus platform for 2 months. If a student arrives late to the clinical, it is at the instructor's discretion to connect the tardy student to the program immediately or wait until a group activity has finished. The student must follow the agreed-upon class schedule. Only holidays established in the American calendar will be off days for students. There is a minimum of 3 students per group and a maximum of 10 students. Group programs admit students in any period of the course duration; new students must take a placement test to verify their level. If only one student remains in the class due to the withdrawal of other students, the clinical will be automatically converted to a private program. Thus the course duration will be reduced, and the number of hours of classes will be established according to the DMS course pricing. The content of the course will be adjusted to the new course duration.

Refund Policy for Students Called to Active Military Service

A student of the school or college who withdraws from the school or college as a result of the student being called to active duty in a military service of the United States or the Texas National Guard may elect one of the following options for each program in which the student is enrolled:

If tuition and fees are collected in advance of the withdrawal, a pro-rata refund of any tuition, fees, or other charges paid by the student for the program and cancellation of any unpaid tuition, fees, or other charges owed by the student for the portion of the program the student does not complete following withdrawal.
A grade of incomplete with the designation "withdrawn-military" for the courses in the program other than courses for which the student has previously received a grade on the student's transcript and the right to re-enroll in the program or a substantially equivalent program if that program is no longer available, not later than the first anniversary of the date the student is discharged from active military duty without payment of additional tuition, fees, or other charges for the program other than any previously unpaid balance of the original tuition, fees, and charges for books for the program; or
The assignment of an appropriate final grade or credit for the courses in the program, but only if the instructor or instructors of the program determine that the student has:(1) satisfactorily completed at least 90 percent of the required coursework for the program, and (2) demonstrated sufficient mastery of the program material to receive credit for completing the program.

Others

The payment of refunds will be completed such that the refund instrument has been negotiated or credited into the proper account(s) within 60 days after the effective date of termination.